Phoenix Downtown
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Insurance and Billing

  • We are pleased to participate in most Medicare and managed care plans, in addition to workers' compensation, no fault and other insurance providers.

    Prior to your admission, your insurance will be verified based on the insurance information provided. We will secure any prior authorization that your insurance company might require prior to your admission to the hospital. We also recommend that you complete any notification requirements that your insurance company requests prior to your admission to the hospital.

    We will file hospital claims with your insurance company on your behalf. In order for us to do this we must have on file a copy of the front and back of your insurance cards. Prior to, or on the day of admission to the hospital, you will be asked for your insurance cards so that we can make a copy and provide them to our business office for proper billing. While we will bill your insurance directly, you are ultimately responsible for payment of your bill.

    All the physicians involved in your care are independent practitioners and bill separately from Select Specialty and Regency hospitals. They will bill their services to you or directly to your insurance company.

    Should I bring my Insurance Cards with me to the hospital?
    Yes. The hospital needs information on your insurance card in order to file a correct claim with your insurance company.

    Will you bill my primary and secondary insurance?
    You will need to provide us with complete and accurate primary and secondary insurance. We will submit bills to your insurance company and will do everything possible to get your claim paid. It may be necessary for you to contact your insurance company to assist in expediting the claim payment.

    How will I know if my insurance company has paid my bill?
    After your insurance company has paid its portion of your hospital bill, we will send you a statement of account. This statement indicates the amount that has been paid and any balance you are required to pay. You have 30 days to pay any balance indicated on the statement of account.

    Why did I receive separate bills for the hospital and the doctor(s)?
    These bills are for professional services provided by these doctors for managing and treatment while you were a patient. Pathologists, radiologists, cardiologists and so on. Their claims submissions are separate from the hospital's billing.

    When will I receive a bill?
    You will not receive a bill until after your Health Insurance Company has paid or denied the claim related to your care. If you gave us insurance information when you registered, the first bill you will receive will indicate what your insurance paid and what you balance is after all insurance payments.

    How can I pay my patient balance responsibility?
    We offer three payment options: Credit Card, check or money order: Make check or money order payable to the hospital where the service was received. We accept MasterCard, Visa or Discover.